Refund Policy

Your right of withdrawal

As a consumer in the EU you have a statutory right to withdraw from a purchase within 14 days, without giving a reason. This applies to both credit packs and Pro subscriptions bought from wingig.ai.

Digital services are a partial exception: once a service has been fully performed with your agreement, the right can lapse. We do not rely on that exception for unused purchases. Our practical policy is below, and it is more generous than the legal minimum.

Credits

• Unused credits — full refund within 14 days of purchase, no questions asked.
• Partly used credits — within 14 days, we refund proportionally for the credits you have not used.
• After 14 days — credits do not expire, so they remain available on your account, but we generally do not refund them.

Pro subscription

• First payment — full refund within 14 days if the service is not working for you.
• Cancelling — cancel any time from your Account page. Your Pro access continues until the end of the period you have already paid for, and you are not charged again.
• Renewals — we do not automatically refund a renewal you forgot to cancel, but if you contact us promptly after being charged and have not used the service in that period, we will refund it.

If something is broken

If you paid and did not receive what you paid for — credits that never arrived, Pro that never activated, or generation failing on our side — tell us and we will either fix it immediately or refund you in full. This applies regardless of the 14-day window.

What we do not refund

• Dissatisfaction with the wording of a specific proposal. Output is AI-generated and varies; you can regenerate and refine at no extra credit cost within the same session.
• Not winning a job. We do not promise results, and outcomes depend on your profile, pricing, and competition.
• Accounts closed for a serious breach of our Terms of Service.

How to request a refund

Email info@wingig.ai from the address on your account, and tell us what you bought and roughly when. You do not need to explain yourself.

We aim to respond within two business days. Approved refunds go back to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before opening a chargeback with your bank. A chargeback costs us a fee and takes far longer to resolve than an email — and we will almost certainly just refund you if you ask.